How can I register for training?

If you already have an account with us, click on LOG IN, enter your USERNAME (email address) and PASSWORD (the one you chose when creating your account).

Otherwise:

1. To create your account, click on SIGN UP in the upper right corner of the homepage and fill out the form.
2. Click on LOG IN, and enter your USERNAME (email address) and your PASSWORD (porte-voix, or one that you chose).
3. Click on LOGIN.
4. Select the training(s) of your choice (E-Learning, Montreal or Quebec City).
5. Confirm your personal information and purchases.
6. Payment: by Check, Credit Card, Interac or Bank Transfer.

• If you click on Check, you will receive an invoice via email.
• If you click on Credit Card, you will be redirected to Paypal*.
* However, you do not need to have a PayPal account. Simply click on the gray PAY WITH CREDITCARD tab.

Do I have to create an account in order to register for trainings?
Yes, and you will only have to do it once. 

How can I proceed with registration if my employer is paying for the training?
Follow the HOW CAN I REGISTER steps, click on PAY BY CHECK, and an invoice will be emailed to you. Forward the invoice to your employer. When you verify your personal information during registration, you are also given the option to add an email address in CC.

What methods of payment do you accept?
Check, Credit Card, Bank Transfer or Interac.

Do I need to create a PayPal account in order to pay with a credit card? 
No, once you are redirected to Paypal, you simply need to click on the gray PAY WITH CREDIT CARD tab. 

How can I register multiple employees?
Each person will need to SIGN IN and have their own account attached to their personal or work email address. You cannot use the same email address for more than one person. To receive a copy of the invoice or the receipt, enter your email address as CC in the payment process, when CONFIRMING YOUR PERSONAL INFORMATION.

Refer to HOW CAN I REGISTER FOR TRAINING section.

You can also email us: porte-voix@videotron.ca 

Will you refuse access to a training if payment has not yet been received?
In person: 
No, however you will need to fill out a form stating that if we have not received payment within 30 days following the training, you are responsible for paying the costs.

For E-Learning Live: 
No, however you will only have access to your certificate once your payment has been received.

For E-Learning Online Courses: 
Yes, the training will only be accessible to your once your payment has been received.

To reserve a spot for in-person attendance or E-Learning (live or Online Courses), does payment need to happen with the registration?
No, however your payment must be received before the day of the training.

Can I get a receipt for my training?
Yes, you will receive a training receipt by email when payment is received. If you think you have not yet received your receipt, check your spam folder, then contact us at porte-voix@videotron.ca

I'm experiencing technical problems with my E-Learning Online Course, what can I do?

1. Log out of your account and log in again
2. Reboot your computer, or other device.
3. Empty your browser's cache and history. 
4. Switch browsers (We suggest Chrome or Firefox)
5. Decrease the image quality of both videos. Click on the toothed wheel at the bottom right of each video windows and select QUALITY. We suggest 360p for the speaker window and 224p for the powerpoint window.
6. Make sure your internet connection is functional. You need high speed Internet access.
7. Reboot your router if you are using Wi-Fi.
8. Watch the training near your router
9. Connect your Internet cable directly to your computer (wired connection)
10. Refresh your browser window by clicking on the round arrow
11. Change location (it's preferable to watch your training at home rather than at work).
12. Change devices. A computer is preferable for an optimal viewing experience.
13. I am unable to resume training with the CONTINUE VIEWING tab. Use the hyperlinks in the table of contents.

If you have tried all of these steps and are still having technical issues, please contact us at porte-voix@videotron.ca

How can I access the knowledge test and certification for my Online Course?

1. Go to the KNOWLEDGE TEST / CERTIFICATION tab
2. A pop-up will appear. Make sure you have watched the entire training, then check the small box: I hereby solemnly declare that I have viewed the entire training.
3. The Knowledge Test will appear. Once the test has been completed, you will see the result appear in a green box and the DOWNLOAD CERTIFICATE tab.
4. In order to obtain your certification, you must obtain a passing mark of 70% (required by the OPQ). You can repeat the test if necessary.

I have requested a password reset and I am not receiving anything.
It will be sent to the email address you have entered in your Webpsychology.ca account. It may fall into your spam or be blocked. If you are unable to recover it, please write to us at porte-voix@videotron.ca

 I purchased an E-Learning Online Course; how do I watch it?

1. Go to : webpsychology.ca
2. Click on LOG IN, and enter your USERNAME (email address) and your PASSWORD (the one you chose when creating your account).
3. Click on LOG IN.
4. Click on MY TRAININGS, top right, in red.
5. Click on the WATCH THIS TRAINING tab.
    * In order to watch the training, your payment must be completed.

I need more time to complete my training but my licence is expired or soon to be?
It is important to complete your Training during the license agreement (120 days) in order to respect the copyrights negotiated with our Trainers. However, we understand there are unforeseen events in life. So, we can offer you 1 additional month if necessary, however it is a privilege that we only offer once. If needed, please send us your request, one week or less before your license expires, by emailing porte-voix@videotron.ca No request will be processed before this deadline.

Group viewing E-Learning Online Courses (during the pandemic)

We offer two options:
1) Group rate viewing (25 participants): We allow groups of 5 people or more for a maximum of 5 full viewings.
2) Group rate • 10 people or more • individual connections:
- Each person can view the training for a period of 120 days at their own pace!
• 6-hour training: $120 + taxes per person
• 12-hour training: $225 + taxes per person

For registration (option 2) or more information, please contact us at porte-voix@videotron.ca

Group viewing E-Learning Live (during the pandemic)
• We can offer you individual connections at no additional cost.

What is the difference between E-Learning Online Course or Live?

• The Online Course has previously been recorded and you can watch it at your leisure, over a period of 120 days.
• The Live happens in real time and you must watch it at a specific date.

I want more information about Group Viewings? Sure, please write at: porte-voix@videotron.ca 

How does it work for an E-Learning Live training?
• You will receive by email: a link to connect, manual and schedule one week before the event.
• You must watch the training on the scheduled date. It is not possible to watch the training afterwards in replay unless you have an emergency.

Do I have to complete a test to obtain my certificate for an E-Learning Live training?
No, to obtain your certificate (available at the end of the training):

1. Go to: webpsychology.ca
2. LOGIN tab (enter in the USERNAME field (your email address) and in the PASSWORD field: (the one you chose when creating your account).
3. Click on IDENTIFICATION.
4. Click on the MY TRAINING tab in red at the top right.
5. Click on DOWNLOAD YOUR CERTIFICATE.

Are your trainings accredited?

1. Yes, our trainings are all accredited through l'Ordre des psychologues du Québec.
2. Our trainings are normally recognized by professional orders.

Will I receive a completion certificate?
Yes, with your name, the number of hours, accreditation number, etc.

I can't find my certificate; can I get a copy?
Yes, contact us at porte-voix@videotron.ca

I'm experiencing technical problems with my E-Learning Live Training, what can I do?

1. Log out of your account and log in again
2. Reboot your computer, or other device.
3. Empty your browser's cache and history. 
4. Switch browsers (We suggest Chrome or Firefox).
5. Make sure your internet connection is functional. You need high speed Internet access.
6. Reboot your router if you are using Wi-Fi.
7. Watch the training near your router.
8. Connect your Internet cable directly to your computer (wired connection).
9. Refresh your browser window by clicking on the round arrow.
10. Change location (it's preferable to watch your training at home rather than at work).
11. Change devices. A computer is preferable for an optimal viewing experience.

1. Sonoptik
Toll Free: 1 800 463-8823 ext. 110
support@sonoptik.com

2. Webpsychology.ca
porte-voix@videotron.ca

What are the rates for your trainings?
Click on the ($) icons in the menu for each training.

Student rates: We offer student rates (25% off) on our regular rates.
To register, please provide us with a student proof, your full contact details, choice of training and desired payment method at porte-voix@videotron.ca

Group rates: Write to porte-voix@videotron.ca

To receive a discount, do I need to send payment before the preferential date (In-Person Attendance or E-Learning Live)?
No, the rate does not change if you register before the preferential date; however, we must receive your payment before the training date.

What are your cancellation policies?

In-person attendance or E-Learning Live trainings:

• No refunds 5 business days prior to the training. Any cancellation after registration will result in a $25 administration fee.
• Within 5 days of the training, you may transfer your training to someone else, or, you may take it later, if the same training is offered again during the year. You can also take the same training in replay (if recorded) and when available. No credit.

E-Learning Online Courses: 

• Non-refundable, non-transferable.